I got my e-ticket. Is it sufficient to access the reserved activity
Yes, the e-ticket is the confirmation of your reservation and payment. It is accepted by all our service providers as proof of reservation.
Can I show the payment summary and the payment confirmation email to access the services or venue?
No, you must have your e-ticket sent by email to access the activity you have booked. Ticketeaser cannot be held responsible if you are denied access because you are not in possession of your ticket, whether printed or on your smartphone. Can't find the email with your e-ticket? Your tickets are also stored in your customer account.
Do tickets purchased on Ticketeaser provide the same access as tickets purchased on the spot?
Ticketeaser is an official reseller partner of all monuments, sites and activities presented on its site. The tickets on offer allow you to benefit from exactly the same access as when buying on site, with the difference that it is not necessary to queue at the ticket office. The prices on Ticketeaser are identical to those charged by our service providers and no processing fees are applied at the time of payment.
Do I have to print the e-tickets?
Unless otherwise indicated on the tickets, it is not necessary to print them. You can simply present your ticket on your smartphone, the barcode of which will be scanned at the entrance to the venue. Ticketeaser also enables you to make last-minute reservations and access your visit in a few clicks.
The establishment I booked won't let me in and says my tickets aren't valid. What can I do about it?
Ticketeaser offers official tickets on its website. If you are denied entry, please read the instructions on your ticket carefully to ensure that they have been followed. You must have your e-ticket sent by email to access the service you have booked. In case of problems, you can also contact our customer service
I can't open my e-tickets on my smartphone. How do I do that?
We send you your tickets in PDF format. Once downloaded to your smartphone, if they do not open automatically, please select an application to read PDF documents. This will allow your tickets to open without difficulty.